Customers within Australia who purchase online may return or exchange items due to change of mind, incorrect sizing or product fault within 30 days from receipt of goods. Sizing and change of mind items will only be accepted for exchange or return if they remain in their original condition and packaging.

Due to health and hygiene regulations, we cannot exchange or refund the disposable briefs, Maternity Pads, Nursing Pads, Dry Wipes or any other item that has been worn.

Items can be returned using the below reply paid postal address, at no cost to you:
New Beginnings
Reply Paid 227
Botany NSW 1455

Please ensure you attach a copy of your receipt, a note explaining why you would like to return the item, your return address and telephone number.

Returns are at the accountability of the individual. It is advised to use a tracking number from Australia Post to minimise the risk of lost goods.

Please allow 10-15 business days from the date of return; for delivery time, receiving, processing and postal return.

If you’re unsure about choosing a product that fits you best, don’t hesitate to call us on 1300 768 868 and we can suggest an appropriate size.