How do I return/exchange an item?

We accept returns or exchanges within 30 days of purchase. Please note that sizing and change of mind items will only be accepted for exchange or return if they remain in their original condition and packaging with all tags attached.

Items can be returned using the below reply paid postal address, at no cost to you:

New Beginnings
Reply Paid 227
Botany NSW 1455

 If you want to return or exchange an item, please click here to download the form. Please ensure you attach the filled form and a copy of your receipt with the returning products.

If you are completing a return, please ensure any free or bonus items that were provided with the item at the time of purchase are also returned for a complete refund.
Please note that any shipping fees occurred on the original order will not be refunded.

Returns are at the accountability of the individual. It is advised to use a tracking number from Australia Post to minimise the risk of lost goods.

Please allow up to 10 business days from the date of return; for delivery time, receiving, processing and postal return.